Kollab 服务条款

本服务条款适用于你访问和使用 Kollab 服务,包括相关网站、应用、软件、工具、内容、文档、AI 功能与付费服务。正文为英文正式版本。

生效日期
2026年4月1日
最近更新
2026年4月1日
条款联系邮箱
team@kollab.im

Overview

Welcome to Kollab! Before you access our services, please read these Terms of Use carefully.

These Terms of Use (the “Terms”, and together with any applicable Supplemental Terms (as defined in Section 2.6), the “Agreement”) govern your use of Kollab and other products and services we may offer for individuals, along with any associated applications, software, and websites (collectively, our “Services”). This Agreement forms a legally binding contract between you (“User”, “you”, “your”) and KOLLAB(HONG KONG)LIMITED with its address at Unit 1603,16/F,The L. Plaza,367-375 Queen's Road Central,Sheung Wan,Hong Kong("Kollab", "we" "us" or "our"). By accessing our Services, you agree to be bound by this Agreement.

1. Your Relationship with Us

You are reading these Terms of Service (these "Terms"), which govern the relationship and serve as an agreement between you and us and set forth the terms and conditions by which you may access and use the Service and our related websites, applications, products, services, software, tools, content and documentation (collectively, the "Services"). You may use the Service to explore and interact with the chatbot(s), to create pages and/or slides, to generate text or images, and to utilize other features of the Services as may be made available. The bots may be powered by our proprietary technology and/or third-party Large Language Models ("LLMs").

Our Services are provided for private and non-commercial use. We make no warranty that the Services are available or will continue to be available in certain jurisdictions. The functions or features of the Services may also vary in different jurisdictions.

These Terms form a legally binding agreement between you and us. Please take the time to read them carefully.

2. Accepting these Terms

By accepting these Terms, you confirm that you can form a binding contract with Kollab, that you accept these Terms and that you agree to comply with them. Your access to and use of our Services is also subject to our Privacy Policy, the terms of which can be found directly on the Service. By using the Services, you also agree to be bound by our Privacy Policy. If you access or use the Services from within a jurisdiction for which there are separate supplemental terms, you also hereby agree to the supplemental terms applicable to users in each jurisdiction as outlined below, and in the event of a conflict between the provisions of the "Supplemental Terms – Jurisdiction-Specific" that are relevant to your jurisdiction from which you access or use the Services, and the rest of these Terms, the relevant jurisdiction's "Supplemental Terms – Jurisdiction-Specific" will supersede and control with respect to the relevant jurisdiction. If you do not agree to these Terms, you must not access or use our Services.

If you are accessing or using the Services on behalf of a business or entity, then (a) "you" and "your" includes you and that business or entity, (b) you represent and warrant that you are an authorized representative of the business or entity with the authority to bind the entity to these Terms, and that you agree to these Terms on the entity's behalf, and (c) your business or entity is legally and financially responsible for your access or use of the Services as well as for the access or use of your account by others affiliated with your entity, including any employees, agents or contractors. You can accept these Terms by accessing or using our Services. You understand and agree that we will treat your access or use of the Services as acceptance of these Terms from that point onwards.

3. Changes to these Terms

We may amend these Terms from time to time, for instance when we update the functionality of our Services, when we combine multiple apps or services operated by us or our affiliates into a single combined service or app, or when there are regulatory changes. We will use commercially reasonable efforts to generally notify all users of any material changes to these Terms, such as through a notice on our Service, however, you should look at these Terms regularly to check for such changes. We will also update the "Last Updated" date at the top of these Terms, which reflects the effective date of such Terms. Your continued access or use of the Services after the effective date of the new Terms constitutes your acceptance of the new Terms. If you do not agree to the new Terms, you must stop accessing or using the Services.

4. Artificial Intelligence Disclaimer

Artificial Intelligence (“AI”) and machine learning are rapidly evolving fields of research. When using or accessing the Services, you need to be aware of the following:

Basic Understanding and Responsibility

You acknowledge that you are interacting with an AI system.
AI systems are based on probabilistic models, which may result in misunderstandings or errors.
Company is not responsible for any misunderstandings or inaccuracies caused by AI.
Output results may contain a "Made with Manus" watermark or other forms of identification, which are inherent components of the system and cannot be removed at this time.

User Responsibilities

You are responsible for independently reviewing all Output (as defined below).
You should exercise personal judgment before relying on Output.
You are fully responsible for monitoring and approving the use of Output.
You assume responsibility for any decisions, actions, or omissions based on Output.

Inherent Limitations of AI Functionality

Outputs may contain errors or inaccurate information.
AI lacks creative thinking and may produce repetitive or formulaic content.
AI may struggle to understand subtle nuances in language, including slang and cultural references.
AI cannot understand or express emotions like humans.
AI outputs may perpetuate biases present in its training data.
AI has limitations in performing complex reasoning and judgment tasks.
AI relies on large volumes of training data, and issues with training data quality can affect Output.

5. Your Account with Us

To access or use some of the Services, you may need to create an account with us and log in to your account. When you create your account, you must provide accurate and up-to-date information. It is important that you maintain and promptly update your details and any other information you provide to us in connection with your account and keep such information up-to-date and complete. You may be able to access the Services by using a third party account ("Third Party Account"). Your access to the Services may be unavailable if the relevant third party service provider of your Third Party Account suspends or terminates your access or our connection to your Third Party Account. Your relationship with the third party service provider of your Third Party Account is governed solely by your agreement with the relevant third party service.

It is important that you keep your account verification code (if any) confidential and that you do not disclose it to any third party. If you know or suspect that any third party knows your password or has accessed your account, you must notify us immediately at: team@kollab.im

You agree that you are solely responsible (to us and to others) for the activity that occurs under your account.

We reserve the right to disable your user account at any time, if you have failed to comply with any of the provisions of these Terms, or if activities occur on your account which, in our sole discretion, would or might cause damage to or impair the Services or infringe on or violate any third party rights, or violate any applicable laws or regulations.

If you no longer want to use our Services, and would like your account deleted, contact us at: team@kollab.im, we will provide you with further assistance and guide you through the process, or you can delete your account on the setting page of our Service. Once you choose to delete your account, you will not be able to reactivate your account or retrieve any of the content or information in connection with your account.

6. Your Access to and Use of Our Services

Ensuring safety and integrity within our ecosystem is paramount. You shall not and shall not permit or assist anyone to:

use the Services to produce any Output, or upload any Input, related to an individual for purposes that could significantly affect that person. This includes, but is not limited to, impersonation, decisions related to credit, payments, education, employment, housing, insurance, legal matters, manipulation of human cognition or behavior, making medical or health decisions, or other substantial determinations;
use the Services or Output to develop applications, products, services or models competing with the Services or us;
use the Services to send any form of unauthorized or unsolicited messages including advertising, promotional materials or spam;
use the Services for the purpose of engaging or assisting in illegal or high risk activities, or promoting goods or activities that may be risky, addictive, dangerous, fraudulent, or that otherwise require a higher degree of care, such as:
military and warfare;
development of weapons, explosives, or dangerous materials;
management or operation of critical infrastructure (e.g., transportation, energy);
creation or distribution of controlled substances or services;
solicitation or distribution of information in connection with dangerous activities that may lead to serious injury or death or self-harm; or
activities with high risk of economic harm (e.g., gambling, automated determinations of eligibility for credit, employment or educational institutions);
instruction on the production, consumption or trade of tobacco and alcohol products;
trade of regulated, prohibited, or high-risk goods and services, such as alcohol, tobacco products, regulated substances, sexual services, animals, or counterfeit goods.
use the Services for political purposes (e.g., building conversational or interactive chatbots for political campaigning or advocacy or lobbying purposes);
use the Services for fraudulent, misleading or deceptive activities, including but not limited to:
passing off or representing chatbot-generated answers as human-generated, plagiarism or academic dishonesty, disinformation, scams or phishing;
generating misinformation about civic and electoral processes;
generating conspiratorial content such as content that attacks a specific person or a protected group or denies that a violent or tragic event occurred;
generating or facilitating the creation of synthetic media that depict the likeness of any real private figure, without prominent disclosure;
generating or facilitating fake online engagement, including fake reviews, and other artificial engagement methods; or
misleading account behaviors, including attempts to conduct covert influence operations.
use the Services to generate, express or promote content or a chatbot that:
is hateful, defamatory, offensive, abusive, tortious or vulgar;
is deliberately designed to provoke or antagonize another or is bullying or trolling another;
is pornographic, obscene, or sexually explicit, including content created for the purposes of pornography or sexual gratification (i.e. sexual chatbots, vivid descriptions of sexual acts), and methods to seek sexual services (exception: reproductive health and sex education content, such as the use of birth control and abortion discussed in a medical way);
facilitates or promotes gory, disturbing, or extremely violent content and behavior (e.g. real-world torture, graphic violence, animal abuse);
exploits, harms, or attempts to exploit or harm minors or exposes minors to such content, depicts, encourages, facilitates, or promotes any form of minor exploitation and abuse, including child sexual abuse material, nudity, grooming, sextortion, solicitation, pedophilia, or physical and psychological abuse of minors; or
are designed to specifically appeal to or present a persona of any person under the age of 18;
would constitute, encourage or provide instructions for a criminal offence; or
impersonates or is designed to impersonate a celebrity, public figure or a person other than yourself without clearly labelling the content or chatbot as "unofficial" or "parody", unless you have that person's explicit consent.
use the Services to generate content that incites or promotes hateful behavior, violence, and human exploitation, which includes:
promoting or glorifying hateful groups, figures or ideologies, including by attacking, threatening or inciting violence against people on the basis of protected attributes, such as race, ethnicity, national origin, religion, caste, sexual orientation, sex, gender, gender identity, serious disease, disability or immigration status;
promoting violence, including terrorist organizations, organized hate groups, criminal organizations, and other non-state armed groups that target civilians;
facilitating methods to harass or bully others, such as threats or degrading statements intended to mock, humiliate, embarrass, intimidate, or hurt an individual;
facilitating sexual exploitation or gender-based violence, including non-consensual sexual acts, image-based sexual abuse, sextortion, physical abuse, and sexual harassment; or
facilitating or promoting human exploitation, including trafficking and smuggling.
use the Services to generate content that could negatively impact people's physical or psychological health, including:
promoting or providing instructions on suicide and self-harm and related challenges, dares, games, hoaxes;
facilitating disordered eating and other dangerous weight loss behaviors; or
facilitating or providing instructions on activities that could carry a risk of significant injury.
use the Services in a manner that may create a conflict of interest or undermine the purposes of the Services;
use the chatbots or the Services in an automated fashion (e.g., which results in exceeding any limit on rates (to the applicable extent), as we may provide from time to time);
use Input or generate Output containing viruses, trojans, worms, logic bombs or other materials that are malicious or harmful;
use the Services in any manner that may infringe on, misappropriate or violate any rights of any person (including celebrity) or entity, including in any manner that may infringe on any copyright, trade mark, patent, or other intellectual property or other legal rights (including the right of publicity or proprietary) of any third party (e.g., use of any Input that you are not properly licensed or otherwise qualified to provide);
use the Services in any manner that may infringe on the privacy of any third party, such as unlawfully collecting or disclosing personal identifiable information or educational, financial, or other protected records, such as addresses, phone numbers, email addresses, number and feature in the personal identity document (e.g., National Insurance numbers, passport numbers) or credit card numbers;
use the Services to engage in professional activities, offer professional advice, including without limitation:
engaging in unauthorized practice of law;
offering tailored legal, financial, medical/health advice without being reviewed by a qualified person; or
making high-risk government decisions (e.g., law enforcement).
reverse engineer, disassemble, decompile or otherwise attempt to discover the source code or underlying technologies, algorithms, models of the Services or the chatbots;
rent, lease, distribute, license, transfer or sell, the Services or any part thereof, or incorporate the Services into any other program or product;
gain or attempt to gain unauthorized access to the Services, interfere with or attempt to interfere with the proper working of the Services, or bypass any measures we may use to prevent or restrict access to the Services, or disrupt or damage any part of the Services;
interfere with or attempt to interfere with, damage or disrupt any network, server, computer, or database connected to the Services, or violate any terms, policies or procedures thereof;
use or attempt to impersonate us, another user or any other person (living or dead) or entity, including using another's account without authorization;
remove copyright or other proprietary notations from Output; or
extract Output or content from the Services by ways not expressly permitted by us, including scraping (e.g., model scraping such as use of prompts and Output to train an AI model), web data extraction or harvesting by using any automated or programmatic method.

In addition to the above, your access to and use of the Services must, at all times, be compliant with applicable laws and regulations. If you breach these Terms or violate applicable laws, we may suspend or terminate your account or access to the Services with or without notice without any liabilities to us.

7. We Own the Services

The Services are owned by us and licensors, and we own all right, title and interest in and to the Services, and reserve all right, title and interest other than the limited license expressly granted to you under these Terms.

Subject to your compliance of these Terms, we grant to you a non-exclusive, limited, non-transferable, non-sublicensable, revocable right to access and use the Services for your personal and non-commercial use. You acknowledge and agree that we may terminate the license granted to you at any time for breach of these Terms or for any other reason upon a written notice to you, to the extent permitted by local law.

8. Input and Output

During your use of the Services, you may submit prompts, text, images, videos, audios, documentations, files or other content or materials ("Input") to the Services, and receive response or other output generated based on or in response to your Input ("Output"). Between you and us, you own your Input, subject to the license granted to us hereunder. We do not claim ownership of the Output.

We may use your Input and the Output to provide, maintain, operate, develop or improve the Services or to comply with applicable law.

By using Kollab, you hereby grant to us, our affiliates and our third party partners ("Kollab Parties"), as well as other users of the Services (where applicable), an unconditional, irrevocable, non-exclusive, royalty-free, sublicensable, transferable, perpetual and worldwide licence, to the extent permitted by local law, to reproduce, use, and modify your Input and Output in connection with the provision of the Services or Kollab Parties' respective operation of their businesses. For the avoidance of doubt, the rights are granted on a "royalty-free" basis meaning that you are granting to Kollab Parties and such other users the right without the obligation to pay royalties, fees or other payments to you or to any third party, to the extent permitted by local law.

You represent and warrant that you own or have necessary license, authorization or clearance to submit your Input to the Services, and to grant to Kollab Parties the right in accordance with these Terms. You shall only be responsible for ensuring that your Input is non-infringing and complies with applicable laws and regulations as well as these Terms. You shall indemnify, defend and hold harmless Kollab Parties against any claims arising from or in connection with your Input and the Output.

You shall not submit confidential information or personal data as Input to the Services. You expressly acknowledge and agree that we don't have any confidential obligations or personal data towards any of your Input. We may disclose your Input for complying with applicable laws and regulations, enforcing these Terms, preventing fraud, fixing security or technical issues or in other circumstances we deem necessary as per the applicable law.

Given the nature of machine learning and artificial intelligence, chatbots available on Kollab may provide incorrect, fake or false Output. The Output is provided for general information and reference purposes only. The Output is not intended to amount to information or advice on which you should rely. You should evaluate the accuracy of any Output as appropriate for your use case. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the Output. We make no representations, warranties, guarantees or conditions that any Output is authentic, accurate, verifiable, reliable, complete or up-to-date and disclaim any and all representations, warranties, guarantees and conditions of any nature for the Output, expressly or implied.

Output generated for you is not unique. The Service may generate the same or similar output for different users.

9. Third Party LLMs (Large Language Models) and Services

The Services may include third party services, including without limitation LLMs. You acknowledge and agree that third party services are provided to you by applicable third party service providers. You are subject to and shall comply with additional terms and conditions (e.g., user terms, acceptable use policies, content policies) published or otherwise made available by the applicable third parties. You acknowledge and agree that your use of the third party Services may be subject to conditions established by such third parties (e.g., a third party LLM may refuse to generate output for you if your input is harmful or contains improper content). To the fullest extent permitted by laws, any dispute you have with any third party arising out of your use of the Services is directly between you and such third party, and you irrevocably release Kollab Parties from any and all claims, demands, fines, indemnifications and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such dispute.

Where the Services contain links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. You acknowledge that we have no obligation to pre-screen, monitor, review, or edit any such linked websites or information.

Notwithstanding the generality of the foregoing, as mentioned, the Services may be powered by one or more third party services. To enable you to use the Services, Your Input and/or Output may be shared with such third parties (e.g., enabling a third party LLM to generate output). We are not responsible for the output generated or other content made available by third party services which may directly or indirectly power output. You acknowledge that we have no obligation to pre-screen, monitor, review, or edit any output or other content or services provided by or through such third party services. To the extent your use of the Services accesses third party LLMs, Plugins, or APIs, your data will be processed according to the third parties' terms.

10. Intellectual Property Infringement

We respect intellectual property rights and ask you to do the same. We reserve the right, with or without notice, at any time and in our sole discretion to block access to and/or terminate the accounts of any user who infringes on or is alleged to infringe on any copyrights or other intellectual property rights, or publicity rights, to remove infringing content or chatbot or take other actions against infringers as we deem appropriate.

If you find inappropriate response, Output or chatbot that violates applicable laws and regulations, or if you believe that your intellectual property rights have been infringed, please contact us at: team@kollab.im.

Written claims alleging copyright infringement must include the following information:

a physical or electronic signature of the person authorized to act on behalf of the owner of the copyright interest;
a description of the copyrighted work that has been infringed, and state the rights secured over the same;
a description of the infringing material and where the same is located on the site;
address, telephone number, and e-mail address of the copyright owner or its agent;
a statement by you that you have certain knowledge that the disputed use is not authorized by the copyright owner, its agent, or the laws; and
a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

11. Feedback

While we continually work to develop and evaluate our own product ideas and features, we pride ourselves on paying close attention to the interests, feedback, and suggestions we receive from the users. If you choose to contribute by sending us or our employees any ideas for products, services, features, modifications, enhancements, response, refinements, technologies, strategies, or product/feature names, or any related documentation, artwork, computer code, diagrams, or other materials (collectively, the "Feedback"), then regardless of what your accompanying communication may say, the following terms will apply, so that future misunderstandings can be avoided. Accordingly, by sending Feedback to us, you agree that:

we have no obligation to review, consider, or implement your Feedback, or to return to you all or part of any Feedback for any reason;
Feedback is provided on a non-confidential basis, and we are not under any obligation to keep any Feedback you send confidential or to refrain from using or disclosing it in any way; and
You irrevocably grant us perpetual and unlimited permission to reproduce, distribute, create derivative works of, modify, publicly perform (including on a through-to-the-audience basis), communicate to the public, make available, publicly display, and otherwise use and exploit the Feedback and derivatives thereof for any purpose and without restriction, free of charge and without attribution of any kind, including by making, using, selling, offering for sale, importing, and promoting commercial products and services that incorporate or embody Feedback, whether in whole or in part, and whether as provided or as modified, to the extent permitted by the applicable law.

12. Indemnity

YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS US, OUR PARENTS, SUBSIDIARIES, AFFILIATES, LICENSORS AND THIRD PARTY PARTNERS, AND EACH OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS AND ADVISORS FROM ANY AND ALL CLAIMS, LIABILITIES, LOSSES, DAMAGES, COSTS, AND EXPENSES, INCLUDING, BUT NOT LIMITED TO, ATTORNEYS' FEES AND EXPENSES, ARISING OUT OF A BREACH BY YOU OR ANY USER OF YOUR ACCOUNT OF THESE TERMS OR THE TERMS AND CONDITIONS OF THE THIRD PARTY LLMS, YOUR VIOLATION OF APPLICABLE LAWS AND REGULATIONS OR THIRD PARTY RIGHTS, YOUR FRAUD OR OTHER ILLEGAL ACTS, OR YOUR INTENTIONAL MISCONDUCT OR GROSS NEGLIGENCE, TO THE EXTENT PERMITTED BY THE APPLICABLE LAW.

13. Exclusion of Warranties

NOTHING IN THESE TERMS SHALL AFFECT ANY STATUTORY RIGHTS THAT YOU CANNOT CONTRACTUALLY AGREE TO ALTER OR WAIVE AND ARE LEGALLY ALWAYS ENTITLED TO AS A CONSUMER.

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS AND WE MAKE NO WARRANTY, REPRESENTATION OR CONDITION TO YOU WITH RESPECT TO THEM, WHETHER EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED TERMS AS TO SATISFACTORY QUALITY, FITNESS FOR PURPOSE OR CONFORMANCE WITH DESCRIPTION. IN PARTICULAR, WE DO NOT REPRESENT OR WARRANT TO YOU THAT:

YOUR USE OF THE SERVICES WILL MEET YOUR REQUIREMENTS;
YOUR USE OF THE SERVICES OR ANY PART THEREOF WILL BE UNINTERRUPTED, TIMELY, SECURE OR FREE FROM ERROR;
ANY OUTPUT OR OTHER INFORMATION OBTAINED BY YOU AS A RESULT OF YOUR USE OF THE SERVICES WILL BE ACCURATE, UP-TO-DATE, RELIABLE, NON-INFRINGING OR SECURE; OR
DEFECTS IN THE OPERATION OR FUNCTIONALITY OF THE SERVICES WILL BE CORRECTED.

WE MAY CHANGE, SUSPEND, WITHDRAW OR RESTRICT THE AVAILABILITY OF ALL OR ANY PART OF OUR SERVICE OR SERVICES FOR BUSINESS AND OPERATIONAL REASONS AT ANY TIME WITHOUT NOTICE.

14. Limitation of Liability

NOTHING IN THESE TERMS SHALL EXCLUDE OR LIMIT OUR LIABILITY WHICH MAY NOT BE LAWFULLY EXCLUDED OR LIMITED BY APPLICABLE LAWS. THIS INCLUDES LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE AND FOR FRAUD OR FRAUDULENT MISREPRESENTATION.

SUBJECT TO THE PARAGRAPH ABOVE, WE SHALL NOT BE LIABLE TO YOU FOR:

(A) ANY LOSS OF PROFIT OR BUSINESS (WHETHER INCURRED DIRECTLY OR INDIRECTLY);
(B) ANY LOSS OF GOODWILL OR BUSINESS REPUTATION;
(C) ANY LOSS OF OPPORTUNITY;
(D) ANY LOSS OF DATA SUFFERED BY YOU;
(E) ANY INDIRECT OR CONSEQUENTIAL LOSSES WHICH MAY BE INCURRED BY YOU; OR
(F) ANY LOSS OR DAMAGE WHICH MAY BE INCURRED BY YOU AS A RESULT OF:
(Ⅰ) ANY CHANGES WHICH WE MAY MAKE TO THE SERVICES, OR FOR ANY PERMANENT OR TEMPORARY CESSATION IN THE PROVISION OF THE SERVICES (OR ANY FEATURES OR CONTENT WITHIN THE SERVICES);
(Ⅱ) THE DELETION OF, CORRUPTION OF, OR FAILURE TO STORE, ANY CONTENT AND OTHER COMMUNICATIONS DATA MAINTAINED OR TRANSMITTED BY OR THROUGH YOUR USE OF THE SERVICES;
(Ⅲ) YOUR FAILURE TO PROVIDE US WITH ACCURATE ACCOUNT INFORMATION; OR
(Ⅳ) YOUR FAILURE TO KEEP YOUR PASSWORD OR ACCOUNT DETAILS SECURE AND CONFIDENTIAL.

THESE LIMITATIONS ON OUR LIABILITY TO YOU SHALL APPLY WHETHER OR NOT WE HAVE BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES.

YOU ARE RESPONSIBLE FOR ANY MOBILE OR NETWORK CHARGES THAT MAY APPLY TO YOUR USE OF OUR SERVICES, INCLUDING DATA CHARGES. IF YOU'RE UNSURE WHAT THOSE CHARGES MAY BE, YOU SHOULD ASK YOUR MOBILE OR NETWORK SERVICE PROVIDER BEFORE USING THE SERVICES.

15. Payment

Payment Service. The Services or some parts of the Service are available only with a paid subscription. Should there be any alterations (e.g., subscription cost and availability of the payment service), we will keep you informed via in-app notifications and promptly update the pricing page and website.

The cost of the payment services may also vary across jurisdictions and depending on how you access the Services.

You must purchase the Services using one of the Services' supported payment methods, which we reserve the right to change at any time, at our sole discretion, and which may vary depending on your jurisdiction and the applicable service model. We rely on third-party payment service providers in order to effectuate payments. You agree to abide by any relevant terms of service and any other legal agreement governing your payments processing via those providers.

By providing us with a payment method, you:

represent that you are authorized to use that payment method and that all information you provide in connection with the purchase order is accurate;
authorize us to share information relating to you, your purchase order, and your payment method with third-party payment service providers in order to effectuate the payment; and
authorize us (including through third-party payment service payment providers) to charge you for the purchased services using your payment method.

If for any reason, a payment cannot be processed using your provided payment method or is reversed for any reason, we may decline to provide or prevent your continued access to, as applicable, the Services underlying that purchase order.

Taxes and Fees. Unless stated otherwise, the costs shown on the Service exclude taxes and fees that may apply to your purchase. The amount of any applicable taxes or fees will be added to the purchase price and displayed during check-out, prior to your confirmation of the purchase order. You are solely responsible for paying any applicable taxes and fees.

Subscription Period. You will be charged in advance on a recurring basis, either monthly or annually, depending on the subscription plan you choose during the purchase. At the end of each period, your subscription will automatically renew under the same terms unless you decide to cancel it or we cancel it.

Subscription Cost Changes. We reserve the right to adjust the subscription costs at our sole discretion and at any given time. Any changes to the subscription costs will take effect at the conclusion of the ongoing subscription period.

Cancellation. You retain the right to end your subscription at any given time. We generally do not offer refunds for payments received, unless mandated by law. However, in certain special circumstances, we may consider providing refunds. These Terms do not supersede any local laws that may be in place regarding your rights to cancellation. For the avoidance of doubt, where you cancel your subscription, you may continue to use the subscription services till the end of the current subscription period.

We reserve the right to modify these payment terms, including service costs, at our sole discretion at any time as permitted by applicable law.

16. Termination

These Terms will remain effective unless terminated.

You may terminate your use of the Services at any time. We may terminate the provision of the Services or these Terms at any time with or without notice to you. If we terminate your account or you delete your account, these Terms between you and us will automatically terminate.

The right and license you grant to Kollab Parties or other users of the Services under these Terms, and any sections of these Terms which, by their nature, should survive the termination of these Terms shall survive.

17. Other Terms

(a) Applicable Law and Jurisdiction. Subject to the "Supplemental Terms – Jurisdiction Specific", these Terms, their subject matter and their formation, are governed by the laws of Singapore. Any dispute arising out of or in connection with these Terms, including any question regarding existence, validity or termination of these Terms, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre ("SIAC") in accordance with the Arbitration Rules of the Singapore International Arbitration Centre ("SIAC Rules") for the time being in force, which rules are deemed to be incorporated by reference in this section. The seat of the arbitration shall be Singapore. The Tribunal shall consist of three (3) arbitrators. The language of the arbitration shall be English.

(b) Open Source. Services may contain certain open source software. Each open source software is subject to its own applicable license terms, which can be found at Open Source Notice.

(c) Entire Agreement. These Terms (including "the Supplemental Terms – Jurisdiction-Specific" below and other agreements, terms, policies, guidelines and documents incorporated herein) constitute the entire agreement between you and us regarding your use of the Services and supersede any prior agreements, communications or understandings between you and us on that subject. These Terms will be binding upon and will inure to the benefits of our and your successors, heirs and permitted assigns, respectively.

(d) Assignment. Each party may not assign or transfer these Terms, except that we may assign or transfer these Terms or our rights or obligations hereunder to our affiliates or in connection with a merger, acquisition or sale of all or substantially all of our assets. If we do assign or transfer these Terms or our rights or obligations, we will only do so provided that your rights under these Terms and use of the Services will not be adversely affected and as a result of such transfer or assignment.

(e) Processing of Personal Data. If your uploaded content contains personal data, you are responsible and accountable for this data. You confirm that you are either the owner of this data or that you have the necessary rights and permissions to use this data, and you represent to us that you are processing such data in accordance with applicable law.

(f) Age Limit. The Services are only for people 18 years old and over (with additional limits that may be set forth in the "Supplemental Terms – Jurisdiction-Specific"). By accepting these Terms, you confirm that you are over the relevant age specified herein. If we learn that someone under the relevant age specified above is using the Services, we will terminate that user's account.

(g) No Waiver. Our failure to insist upon or enforce any provision of these Terms shall not be construed as a waiver of any provision or right.

(h) Security. We do not guarantee that our Services will be secure or free from bugs or viruses. You must implement reasonable and appropriate measures designed to help secure your access to and use of the Services. You are responsible for configuring your information technology, computer programmes and platform to access our Services. You should use your own virus protection software.

(i) Severability. If any court of law, having jurisdiction to decide on this matter, rules that any provision of these Terms is invalid, then that provision will be removed from the Terms without affecting the rest of these Terms, and the remaining provisions of these Terms will continue to be valid and enforceable as long as the invalid provisions do not constitute an essential obligation of the parties which removal would deprive the contract of any effect.

(j) Trade Controls. You understand that your use of Services, providing Input to and obtaining Output via Services, might be subject to the laws and regulations of export controls and sanctions laws (collectively "Trade Control Laws") where the generative AI models are hosted (including, without limitation, the United States) and where the Input and Output might occur, to the extent permitted by the applicable law. You recognize that you are solely responsible for complying with all applicable Trade Control Laws. You represent and warrant that Services may not be used in or for the benefit of, or exported, re-exported, or transferred (i) to or within any country subject to comprehensive sanctions under Trade Trade Control Laws; (ii) to any party on any restricted party lists under any applicable Trade Control Laws that would prohibit your use of Services.

18. Supplemental Terms – Jurisdiction-Specific

Thailand

If you are between 18 and 20 years old, you must obtain consent from a parent or legal guardian prior to use our Services. By accepting these Terms, you confirm that you have obtained all necessary permissions and that there are no legal restrictions preventing you from use our Services.

Indonesia

If you are using our Services in Indonesia, the following additional terms apply. In the event of any conflict between the following additional terms and the provisions of the main body of these Terms, the following terms shall prevail.

Accepting these Terms. By participating in the Services, you represent that you are at least 21 years of age or married or not under guardianship. If you are below 21 years old, you are not married or you are under guardianship, your account must be opened under the name of your parent(s) or guardian(s). Further, you represent and warrant that you have obtained consent from your parent(s) or legal guardian(s) unless you indicate otherwise. By consenting, your parent(s) or legal guardian(s) are agreeing to take responsibility for: (a) all your actions in connection with your access to the Services; (b) any fees or charges associated with your use of any of the Services (as applicable); (c) your compliance with these Terms; and (d) ensuring that any of your participation in Services will not, in any event, result in any violation of applicable laws and regulations relating to child protections. If you do not have consent from your parent(s) or legal guardian(s) and your parent(s) or guardian(s) is not willing to open the account under their name, you must cease accessing the Services.
Applicable Law and Jurisdiction. These Terms, their subject matter and their formation, are governed by the laws of Indonesia. Any dispute arising out of or in connection with these Terms, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration administered by the Indonesian National Arbitration Board (Badan Arbitrase Nasional Indonesia or "BANI") located at Wahana Graha Lt. 1&2, Jalan Mampang Prapatan No. 2, Jakarta 12760 as at the date of these Terms. The arbitration shall be conducted in accordance with the Rules of BANI for the time being in force ("Rules"), which Rules are deemed to be incorporated by reference into this section except where such Rules conflict with the provisions of this section, in which event the provisions of this section shall prevail. The seat and venue of arbitration shall be Jakarta. The language of arbitration shall be English.

We and you shall request the arbitrator to include in his/her award an authorization to the party in whose favor the award is issued to register at the relevant district court in Indonesia in accordance with Law No. 30 of 1999 on Arbitration and Alternative Dispute Resolution ("Arbitration Law").

We and you agree that the BANI arbitration award is final, binding and cannot be disputed by us or you. We and you hereby waive, to the fullest extent possible, any right to appeal or challenge any award, as well as any immunity or privilege that it may have in relation to the validity or enforceability of an arbitral award or any decision relating to the same. We and you also agree to waive the applicability of Article 48 of the Arbitration Law such that the arbitration needs to be completed within a specified timeframe.

Limitation of Liabilities. No limitation of liabilities set out in Section 14 (Limitation of Liability) above shall be applicable to the extent any loss or damage is incurred by you as a result of our willful misconduct or negligence.
Waiver. We and you expressly agree to waive and set aside our respective rights and obligations under any applicable laws in the event of any termination of these Terms to the extent that such law requires any judicial pronouncement for the termination of these Terms.
Language. These Terms are prepared in the English language and Indonesian language. In the event of any inconsistency or different interpretation between the English text and Indonesian text, the English text shall prevail and the relevant Indonesian text shall be deemed to be automatically amended to conform with and to make the relevant Indonesian text consistent with the relevant English text. You acknowledge that you have read these Terms and understand the content of these Terms and that these Terms have been entered into freely and without duress. You agree that you will not use the provisions under Law of the Republic of Indonesia No. 24 of 2009 on Flag, Language, State Emblem and National Anthem or any of its implementing regulations to invalidate these Terms.

Malaysia

Any contract in respect of the usage of the Services is deemed concluded between yourself and Kollab in Singapore and the laws of Singapore shall govern and prevail.

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